Our membership in the Bloomen network provides you with higher value for
your money. Through Bloomen, we combine the benefits of dealing directly
with a florist with the benefits of dealing with a large floral e-retailer.

Buying online directly from a retail florist means:

• No middlemen to reduce the value of your product.
  
• Superior customer service.
  
• Accurate pricing.
  
• Fresher flowers.

Buying online from a Bloomen member florist means:

• You benefit from the high online security procedures that large e-retailers generally provide, but you pay extra because they take a percentage of your money, then pass the order to a wire service who also takes a percent of your money and ultimately, it is received by a retail florist (like us) for order fulfillment.

We are unable to accept returns on perishable gifts. Any quality issues concerning flowers purchased online through BloomenDirect should be addressed to 1-866-696-6006, (905) 238-8880 or changes@BloomenDirect.com.

When ordering catalogue items, it is sometimes necessary to substitute flowers. In an effort to maintain the appearance and style of the arrangement, the following guidelines are followed:

1. Great effort is made to maintain style and colour scheme.
2. When specific flowers are requested, flower type takes priority over colour.